Return Policy
Please note: We accept returns and exchanges on full price items within 14 days after delivery. All sales of sale items and custom items are final and cannot be exchanged or returned.
5 STEPS TO MAKE A RETURN/EXCHANGE
- Make sure that the item is unworn, unwashed, and undamaged and 14 days period after delivery has not expired.
- Contact our Customer Care via hi@petrosgear.com to get returns shipping address.
- Pack your order and send it to us via any trackable and insured service of your choice, at your expense.
- Let us know the tracking number. It’s necessary to proceed to return.
- Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed
SHIPPING FEE AND VAT
Shipping and handling charges, and taxes paid (e.g., state, customs, VAT) are not refundable.
DAMAGED / WRONG ITEM RECEIVED
If you’ve received a damaged or wrong item, contact us at hi@petrosgear.com with a photo of the damage/wrong item and your order number. We’ll take care of it.
SALE ITEMS
All sales of sale items and custom items are final and cannot be exchanged or returned, no exceptions.